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Customer Support
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer 
Job Overview:
- We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will assist clients with their web hosting inquiries, troubleshoot technical issues, and ensure a seamless hosting experience.
Responsibilities:
- Provide timely and professional customer support via chat, email, and phone.
- Troubleshoot and resolve web hosting issues, including domain configurations, server settings, and website errors.
- Assist customers with account setup, billing inquiries, and general product guidance.
- Document customer interactions and technical solutions for future reference.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on industry trends and new hosting technologies.
Requirements:
- Previous experience in customer support, preferably in a web hosting or technical environment.
- Strong understanding of web hosting services, including cPanel, DNS, FTP, and email configurations.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Availability to work in rotating shifts, including evenings and weekends.
Requirements:
- BSc. IT, BSc. or any related field
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.