Why MoKo Started MoKo’s CEO, Fio, explains the history of MoKo and discusses our plans for the exponential growth of the smiley-est furniture brand in Kenya. The MoKo Culture Wondering whether you’re you a good fit for MoKo? Here are some insights into our company culture and the qualities that make MoKo-ers successful. If you challenge the ...
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- Contents
- Open Jobs
- Head of Engineering
- Customer Engagement Agent - 2 Posts
- Software QA Intern
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience5 years
- LocationMachakos
- Job FieldEngineering / Technical 
Role Summary
The Head of Engineering will be responsible for overseeing the design, development, and continuous improvement of engineering solutions within our manufacturing processes. How do we make the most affordable furniture for our target market while doing this safely and keeping the designs innovative and fun. This role requires a combination of leadership, technical expertise, and strategic vision to solve intricate design and process challenges, optimize workflows, and ensure the seamless integration of new technologies. You will work closely with other departments (e.g., operations, product development, supply chain etc ) to ensure engineering solutions meet customer expectations and drive operational efficiency.
Key Responsibilities:
Leadership & Team Management:
- Lead, mentor, and grow a multidisciplinary engineering team, fostering a collaborative, innovative, and high-performance culture.
- Establish clear engineering goals and performance metrics; ensure teams are aligned with the company's strategic objectives.
- Provide career development and training opportunities to engineering talent to ensure continuous growth and skill-building.
Process Optimization & Innovation:
- Drive the development of engineering processes that increase operational efficiency, reduce costs, and ensure product quality.
- Solve complex problems related to design, manufacturing processes, and system integration.
- Implement best practices for continuous improvement, Lean manufacturing, Six Sigma, and other quality management frameworks.
Design & Product Development:
- Oversee product design, prototyping, and testing to ensure products meet performance, reliability, and safety standards.
- Collaborate with product managers and R&D teams to ensure engineering solutions meet customer needs and market requirements.
- Lead cross-functional teams to address design for manufacturability (DFM), design for assembly (DFA), and cost-reduction initiatives.
Cross-Functional Collaboration:
- Work closely with senior leadership to align engineering goals with overall company strategy.
- Collaborate with supply chain and operations teams to ensure smooth manufacturing scale-up and integration of engineering innovations into production.
- Interface with external stakeholders (vendors, suppliers, clients) to ensure engineering requirements are met at all stages of production.
Technology & Systems Integration:
- Identify and lead the implementation of new technologies and systems that can enhance manufacturing capabilities and drive efficiencies.
- Ensure engineering systems and processes are scalable and flexible to support future growth.
Quality/Safety & Compliance:
- Ensure engineering activities comply with industry standards, regulations, and company quality requirements.
- Establish rigorous testing and validation processes to ensure products meet the highest standards of performance, durability, and safety.
Requirements:
Experience & Expertise:
- Proven experience (5 + years) in an engineering/manufacturing leadership role, ideally within a scale-up manufacturing environment.
- Strong background in complex manufacturing processes, product design, and system integration.
- Expertise in process engineering, product development, and problem-solving in a fast-paced, dynamic environment.
- Familiarity with modern engineering methodologies, such as Lean, Six Sigma, and Agile.
Leadership Skills:
- Experience managing and scaling high-performing engineering teams.
- Strong communication skills with the ability to present technical concepts to non-technical stakeholders and senior leadership.
- Ability to drive a culture of continuous improvement and innovation within the engineering department.
Technical Proficiency:
- Advanced knowledge of CAD tools, simulation software, and other engineering software.
- Experience with data-driven decision-making and process optimization tools.
- Familiarity with the latest manufacturing technologies (e.g., additive manufacturing, robotics, automation).
Education:
- Bachelor’s or Master’s degree in Engineering, Manufacturing, or a related field. MBA or advanced management qualifications are a plus.
Desirable Traits:
- Ability to thrive in a fast-paced, high-growth environment.
- Strong problem-solving abilities and a hands-on approach to resolving technical challenges.
- Passion for innovation and staying ahead of industry trends.
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
Your Role: Customer Engagement Agent
In this role, you’ll be the friendly face (and voice!) of MoKo to our amazing wholesale clients. You will be responsible for driving sales, managing client accounts, collecting debt, and ensuring the growth and sustainability of customer relationships. This role primarily involves selling cushions to wholesalers who target furniture shops, managing accounts with clients who have a credit history of six months or more, and performing other duties as assigned.
Key Responsibilities:
Sales and Account Growth
- Develop and maintain relationships with wholesalers targeting furniture shops.
- Achieve and exceed sales targets through proactive customer engagement.
- Identify and pursue opportunities to grow existing accounts.
- Build a pipeline of new clients to ensure consistent growth.
Debt Collection and Account Management
- Monitor and follow up on client payments, ensuring timely debt collection.
- Review and manage accounts for customers eligible for credit terms.
- Address and resolve any account-related issues, ensuring client satisfaction.
- Provide detailed reports on account performance and debt collection progress.
Customer Relationship Management
- Maintain excellent communication with clients to foster loyalty and trust.
- Handle customer inquiries and complaints in a professional and timely manner.
- Ensure all client interactions align with company policies and goals.
Administrative and Additional Duties
- Maintain accurate records of sales, payments, and account updates.
- Provide feedback and suggestions to improve sales and account management processes.
- Undertake any other duties as assigned by the supervisor to support business operations.
Qualifications and Skills:
- Diploma or degree in Business, Marketing, or a related field.
- Proven experience in sales, customer service, or account management.
- Strong negotiation and communication skills.
- Ability to manage multiple accounts effectively.
- Proficiency in using CRM software and basic office tools.
- Problem-solving and decision-making abilities.
Desired Candidate Profile:
- Positive Attitude: Demonstrates a positive and proactive mindset, contributing to a healthy team environment and effectively managing challenges.
- High level of integrity and accountability.
- Results-driven with a customer-centric approach.
- Excellent organizational and time management skills.
- Adaptability and willingness to take on additional responsibilities
- Job TypeContract
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer  , Internships / Volunteering 
Role Summary
Are you passionate about tech and love catching the tiniest glitches before they cause chaos? We’re on the hunt for a Software QA Intern who’s detail-obsessed and excited to help us create smooth, user-friendly software solutions. In this role, you’ll dive into the heart of our software development process, helping us ensure our apps work like a charm for teams across manufacturing, operations, sales, and support. You’ll work side-by-side with our rockstar engineers and cross-functional teams—turning user needs and stories into real-world test scenarios.
This is the perfect gig if you’re a student or recent grad ready to get your hands dirty, learn from the best, and make a real impact on software quality. Plus, you’ll do it all in a fun, fast-paced environment where your ideas count!
Key Responsibilities:
- UAT Test Planning & Execution: Design UAT test plans, scenarios, and test cases based on user stories, requirements, and design specifications. Execute these test cases thoroughly and systematically.
- User Empathy & Perspective: Develop a strong understanding of end users and their needs.
- Approach testing from the user's perspective, anticipating potential usability issues and areas of confusion.
- Defect Reporting & Tracking: Identify, document, and track software defects. Provide clear and concise descriptions of issues, including steps to reproduce and support evidence.
- Collaboration & Communication: Work closely with stakeholders to communicate testing results, discuss defects, and ensure timely resolution.
- Usability Testing: Contribute to usability testing efforts by observing users interacting with the software and providing feedback on usability and user experience.
- Test Data Management: Assist in the creation and maintenance of test data required for UAT.
- Documentation: Contribute to the creation and maintenance of QA documentation, including test plans, test cases, and test reports.
- Continuous Learning: Stay up-to-date with the latest QA methodologies and testing tools.
- Actively seek opportunities to learn and improve your testing skills.
Desired Candidate Profile
- Degree in computer science, software engineering, or a related field.
- Strong understanding of software testing principles and methodologies.
- Experience with UAT testing or a similar role is an added advantage
- Proficiency in at least one scripting language (e.g., Python, JavaScript, PHP).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Method of Application Interested and qualified? Go to Moko Home + Living on docs.google.com to apply