Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operatin...
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Technical Support Engineering Intern
- Job TypeContract
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer  , Internships / Volunteering 
Responsibilities
- Response and Resolution
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
- Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses available tools to deliver solutions for customer issues of limited scope.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
- Other Embody our culture and values
Required Qualifications
- Must be pursuing a Bachelor's or Master's Degree in Computer Science, Information Technology (IT), or related field
- Must have at least one additional quarter/semester of school remaining following the completion of the student worker program.
- Fluency in English.
- You must be legally authorised to work in Kenya to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)
Preferred Qualifications
- Microsoft Technology Certifications.
Method of Application Interested and qualified? Go to Microsoft on jobs.careers.microsoft.com to apply