Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
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Head of OSS-BSS CU Central & Eastern Africa
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience10 - 15 years
- LocationNairobi
- Job FieldEngineering / Technical  , ICT / Computer 
What you will do:
- Senior People & Delivery Manager leading a team of Delivery Managers, Program Directors, Project Managers, Lead Solution Architects, Solution Integrators and Operations professionals focusing on the CU Dimension (Presales and Delivery)
- Act as CU partner with full accountability on Solutioning Quality for the BOS Opportunities in the CU and with full Delivery Responsibility and accountability for all Running BOS Delivery Programs/Projects in the CU
- Responsible for the Customer Accounts Plan execution and securing the Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Sales & Delivery Excellence.
- Enabling the growth within the existing customer base and focusing on delivering business value
- Instill a culture for add on sales and customer value maximization.
- Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives.
- Responsible for the planning and delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
- Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance.
- Services Profitability Improvement focus through cost control, quality adherence, and Automation.
- Set Individual Performance Goals and Development goals for every team member in the unit & follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
- Cost Center Responsible with accountability of the Overall Absorption and the Utilization/Billability of the Unit in line with the Organizational targets.
- Single Point of Contact/Escalation for the Customer Unit for Business & Operations Systems Pre-Sales and Delivery
- Ensures Sales & Project Excellence/Diligence and full adherence with Service Delivery Tools, Process and Methods and this includes and not limited to Maximize Asset Usage, Delivery Model Adherence, TGx Process Adherence, Proper FAS Creation & PCODE reporting adherence, Project Financial Hygiene, Project Documentation Structure and continuous updates, Adherence to Change Control, Execute on L0/L1/L2 Governance (Watch-list) and ensures preparation for L3 Governance, Cost of Poor Quality Tracker, Project Delay Tracker, Project Issues/CSR Trackers, Knowledge Sharing, Lessons Learnt, Reuse
- Project Profitability Improvement Focus through Project initiatives and Automation
- Responsible to deliver Financial and Demand Forecast/Landing: Resource Demand/Fulfillment Forecast, Financial Forecast (Quarter and yearly) in alignment with the CU CSS, Quarterly Financial Landing in alignment with CU CSS.
- Ensures Delivery Excellence: LNA Adherence and Quality Mandate, Reduction and closure of Project CSRs
- Compliance Champion DAG
- Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction.
The skills you bring:
- University degree in Engineering/ICT, Higher university such as an MBA considered a merit
- Fluent in English, Arabic and French is a plus
- Strong personal track record, including Leadership roles and minimum 10-15 years of Experience in Sales Support and Project Management
- People Manager track record leading Senior Team members and leading Leaders.
- Strong Sales support and Delivery Track Record with previous experience leading Multiple Business & Operations Systems Programs and Projects
- Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
- Detailed understanding of all Governance Streams
- Ability to monitor & resolve issues related to project structuring, quality in execution, project fulfilment.
- Facilitate end user challenges & drive resolution.
- Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams.
- Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
- In depth knowledge of different SDLC methodologies including Agile
- Strong consultative, presentation, and communication skills
- Proven track record within a time sensitive and high-pressure environment.
- Highly proficient collaboration skills
- Solid ability to communicate effectively at executive levels.
Core Competences:
- Broad technical and Business understanding
- Problem-solving ability
- Creative thinking
- Consultative Approach
- Financial understanding
Behavioral Competences:
- Creating & Innovating
- Persuading & Influencing
- Applying expertise & technology
- Analyzing
- Delivering results
Method of Application Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply