CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries - from the Middle East, Africa, Europe, Asia and Central and South America - we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola out...
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Digital Transformation Project Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldProject Management 
Project implementation:
- Oversee the end to end implementation of CTG’s digital systems, with a primary focus on Tayo, across designated countries & operational units.
- Develop & manage project plans, timelines & deliverables to ensure on time & within budget execution for all digital solutions.
- Monitor progress, identify potential risks & implement mitigation strategies to maintain project momentum for both Tayo & other systems.
- Work with the technical team to ensure all digital systems meet operational & user needs, providing seamless integration & functionality.
- Facilitate feedback collection & ensure continuous improvement of systems based on user input & operational requirements.
- Stakeholder engagement:
- Collaborate closely with local teams, clients & stakeholders to gather requirements, address concerns & tailor solutions to meet operational needs.
- Establish regular feedback channels to identify challenges, fine tune digital systems & ensure ongoing alignment with client & operational objectives.
- Act as the main point of contact for digital systems related project queries, providing timely updates on project status & developments.
- Promote digital solutions, particularly Tayo, by showcasing their impact on efficiency & productivity, encouraging stakeholder buy in & addressing resistance.
- Train, work closely & regularly with the regional support services leads to ensure they act as ‘ambassadors’ of the changes & as first focal points for system queries.
- Change management:
- Lead change management efforts to drive the adoption of CTG’s digital systems across the organization, prioritizing Tayo & supporting other tools as needed.
- Develop, execute communication & training plans tailored to diverse stakeholder groups, fostering a culture of digital innovation & efficiency.
- Address resistance to change by coaching & supporting stakeholders at all levels, ensuring smooth transitions.
- Act as a digital systems ambassador by promoting their benefits, sharing success stories & tailoring messaging to highlight practical advantages for teams & operations.
- Develop targeted communication strategies to build awareness & desire for system adoption, ensuring stakeholders understand the value of digital tools in enhancing their roles, work processes & productivity.
- Identify areas of low digital utilization or manual processes, collaborating with stakeholders to propose & implement automation opportunities.
- Track digital adoption rates & work with the Digital Program Manager to design targeted solutions for underutilized functionalities / systems.
- Training & support:
- Organize & deliver training sessions for end users, ensuring effective & confident use of all CTG digital systems.
- Provide ongoing support to local teams post implementation, resolving issues & enhancing user experience across all systems.
- Develop & maintain user friendly guides, manuals & resources for continuous learning & effective system utilization.
- Reporting & documentation:
- Manage & maintain project implementation documentation, including project plans, feedback reviews, user manuals & presentations for all digital initiatives.
- Prepare regular progress reports for leadership, highlighting key milestones, risks, adoption rates & opportunities for improvement.
- Develop, share best practices & tools for digital system execution, management & improvement.
- Conduct feedback reviews to identify strengths & areas for improvement, ensuring lessons learned inform future digital projects.
- Develop KPI frameworks to assess the performance & impact of digital solutions, ensuring clear tracking & reporting on adoption & utilisation.
- Project reporting
- This role reports to the Program Manager.
Key competencies
- Bachelor’s degree in human resources systems, information technology or a related field is required.
- Certification in project management & / or change management is a key requirement.
- Project management certification & advanced experience in IT project management & agile project management / scrum master / product owner is desired.
- At least 5 years’ experience in project management, ideally within HR systems or technology implementation.
- Prior & relevant experience in Middle East, Africa & / or Asia is desired.
- Must be fluent in English.
- Proven experience in managing HR system implementations or similar technology driven projects.
- Strong expertise in change management & stakeholder engagement.
Method of Application Interested and qualified? Go to CTG Global on app.tayohr.io to apply