Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has ...
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- Sales Executive - Africa (Fluent in French)
- Customer Care Manager - Africa (Fluent in French)
- Customer Care Manager
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
We are looking for Sales Representatives to join our dynamic Direct Sales team. Your primary focus will be to use your prospecting, analytical and negotiation skills to acquire new customers. In this role, you will interact with SMEs across Africa and advise them on the best solution for their business.
Overall, you will be responsible for the entire sales cycle from prospecting to closing, including customer onboarding. This role is for candidates who are enthusiastic about working at the intersection of business and software. You will learn different management practices across a variety of industries and how Odoo’s various applications can be used to meet business needs.
Here are the tasks and responsibilities for this position:
Functions and responsibilities
- Qualify prospects: Manage a pipeline of potential customers and assess their fit with our solutions.
- Understand customer needs : Conduct in-depth discovery meetings to understand customer needs, pain points, and business challenges. Use this information to position our software solutions as the ideal choice.
- Product Demonstrations: Deliver engaging, personalized product demonstrations that highlight the value and benefits of our solutions, addressing specific customer pain points.
- Prepare Proposals and Quotes : Develop and present tailored proposals and pricing models to potential clients, ensuring they align with client requirements and business objectives.
- Negotiate and Close Sales : Lead negotiations on pricing, contract terms and conditions, and work to address or handle objections and close sales to meet or exceed revenue goals.
- Collaborate with internal teams : Work closely with business analysts and customer success teams to ensure customer needs are met and feedback is shared for continuous improvement.
MANDATORY CRITERIA
- Bachelor's degree in any related field
- A good business background and great curiosity
- Proactive with a results-oriented mindset.
- Genuine interest in management software
- Speak fluent French, English and/or Swahili
- Good organizational skills
- Work permit for Kenya (or being part of the East African Community - EAC)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
Responsibilities
- Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
- Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
- Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
Must Have
- Passion for software products
- Fluent in French and English both spoken and written
- Strong business acumen and understanding of customer needs
- Highly organized, with the ability to work autonomously and manage your time effectively
- Strong priority management skills, with the ability to thrive under pressure
- Minimum academic requirement of a Bachelor's degree
- Based in Nairobi, Kenya or be a member of the East African Community (EAC)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.
Responsibilities
- Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
- Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
- Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
Must Have
- Passion for software products
- Perfect written and spoken English
- Strong business acumen and understanding of customer needs
- Highly organized, with the ability to work autonomously and manage your time effectively
- Strong priority management skills, with the ability to thrive under pressure
- Full, unrestricted working rights in Kenya
- Minimum academic requirement of a Bachelor's degree
Method of Application
Use the link(s) below to apply on company website.