1. Role Objective
• To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
• Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.
2. Duties and Responsibilities
Area of responsibility
1- Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
2- Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
3- Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
4- Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
5- Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
6- Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.
7- To carry out any other duties assigned by management.
MINIMUM EDUCATION, QUALIFICATIONS & SKILLS
Education & Experience –
- Two years college diploma in any discipline
- OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.
Special Skills & Knowledge:
- Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.
- Proficient in MS Office
- Good Communication/Interpersonal skills
- Advanced GDS skills and technical knowledge and understanding
Business Understanding General understanding of the role is desirable
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY