Agent Reservation & Ticketing Vacancy at Oman Air – Dar es Salaam
Agent Reservation & Ticketing
Oman Air
Dar es Salaam
Role Objective
- To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
- Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.
Duties and Responsibilities
Area of responsibility
- Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
- Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
- Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
- Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
- Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
- Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests
- To carry out any other duties assigned by management.
Education & Experience :
- Two years college diploma in any discipline
- OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.
Special Skills & Knowledge:
- Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.
- Proficient in MS Office
- Good Communication/Interpersonal skills
- Advanced GDS skills and technical knowledge and understanding
- Business Understanding General understanding of the role is desirable
Agent Reservation & Ticketing Vacancy at Oman Air – Dar es Salaam
How to Apply: