Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Read more about this company
- Contents
- Open Jobs
- Hostess
- Food & Beverage Waiter
- Learning & Development Coordinator
- Method of Application
- Job TypeFull Time
- QualificationDiploma
- Experience2 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Job Description
We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet and welcome guests in a warm and professional manner
- Manage reservations and seating arrangements efficiently
- Escort guests to their tables and provide menus
- Maintain an organized and clean reception area
- Coordinate with wait staff to ensure smooth service flow
- Handle customer inquiries and special requests promptly
- Assist in maintaining the overall appearance and cleanliness of the restaurant
- Manage waiting lists during peak hours
- Communicate effectively with kitchen and bar staff
- Promote special offers or menu items as directed by management
- Handle cash and credit card transactions when required
- Assist with coat check services if applicable
Qualifications
- High school diploma or equivalent
- Minimum of 2 years' experience in a similar role within the hospitality industry
- Fluency in English; knowledge of Swahili or other local languages is a plus
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Basic knowledge of restaurant operations and dining etiquette
- Ability to work in a fast-paced environment
- Proficiency in handling reservations systems and point-of-sale software
- Well-groomed appearance and a positive attitude
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Physical stamina to stand for extended periods
- Strong multitasking and organizational skills
- Ability to remain calm and professional under pressure
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Job Description
Join our team as a Food & Beverage Waiter in the vibrant city of Nairobi, Kenya! We're looking for a friendly and customer-focused individual to provide exceptional dining experiences to our guests. As a key member of our food service team, you'll play a crucial role in ensuring customer satisfaction and maintaining the high standards of our establishment.
- Greet and seat guests in a warm and welcoming manner
- Take accurate food and beverage orders, ensuring special requests are communicated to the kitchen staff
- Serve food and beverages in a timely and professional manner
- Answer questions about menu items, making recommendations when appropriate
- Ensure tables are set up correctly and maintained throughout service
- Process payments accurately and efficiently
- Collaborate with kitchen staff and other team members to ensure smooth service operations
- Adhere to all food safety and sanitation guidelines
- Assist in side work duties such as restocking supplies and cleaning dining areas
- Handle customer concerns or complaints with patience and professionalism
Qualifications
- Strong communication skills with fluency in English
- Excellent customer service skills with a friendly and supportive demeanor
- Basic math skills for handling cash and credit transactions
- Knowledge of food and beverage service techniques
- Ability to work efficiently in a fast-paced environment
- Team player with a positive attitude
- Attention to detail in food presentation and table settings
- Physical stamina to stand for extended periods and carry trays of food and beverages
- Previous experience in food service or hospitality industry preferred
- Diploma or degree in Hotel Management
- Food handling certification preferred
- Flexibility to work various shifts, including weekends and holidays
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 year
- LocationNairobi
- Job FieldHuman Resources / HR 
Job Description
- Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
- Design, implement and evaluate training and development programs as identified by Training Needs Analysis.
- Proper administration of the Training Department.
- Prepare materials prior start of any Training.
- Compile all monthly reports and submit to the Talent & Culture Manager.
- Set up the training room well in advance before the training starts.
- To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
- Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
- Keep an up-to-Date training record.
- Compile and monitor the Trainee Programs.
- Maintain close contacts with local colleges, hotel schools and universities.
- To participate actively in Career Fairs.
- To carry out any other reasonable duties as assigned by the Learning & Development Manager.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide a friendly, courteous and professional service at all times.
- To maintain good working relationships with your colleagues and all other departments.
- To respond to any changes in the department as dictated by the needs of the hotel.
Qualifications
- Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
- Minimum 1 year of experience in training coordination or learning and development.
- Demonstrates self-confidence, personable & refined.
- High degree of professionalism with understanding of hotel operations and business acumen.
- Excellent reading, writing and oral proficiency in English.
- Strong working knowledge of digital tools, i.e. MS Office..
- Prior experience with LMS administration.
- Previous experience in training coordination.
- Strong interpersonal and training skills.
- Excellent communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- Strong presentation, facilitation, and communication abilities.
- Analytical mindset with the ability to assess training effectiveness.
- A proactive, team-oriented approach with a passion for employee development.
- Experience with e-learning platforms and content creation tools.
- Knowledge of adult learning principles and instructional design methodologies.
- Familiarity with hospitality industry standards and best practices.
- Ability to create engaging and interactive training materials.
- Experience in measuring and evaluating training effectiveness.
- Strong project management skills.
- Proficiency in data analysis and reporting.
Method of Application
Use the link(s) below to apply on company website.