Senior Operations Coordinator Vacancy at Technoserve

Senior Operations Coordinator Vacancy at Technoserve

Senior Operations Coordinator

Technoserve

Dar es Salaam

Technoserve

About TechnoServe

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing…when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.

Position Descriptions

The Senior Operation Coordinator will provide comprehensive support in operations, administrative, and manage the baseline of HR element to ensure smooth organizational processes. The role will include oversight of human resources support, financial and administrative tasks, procurement, and operational logistics and act as the IT helpdesk support before the matter escalating to the IT regional team. This position plays a critical role in maintaining organizational compliance, supporting staff, and ensuring efficient operations within the country office. The Regional HRBP will have the overall oversite of all

HR responsibilities.

Key Roles And Responsibilities

Operations and Logistics

• Coordinate procurement processes, including proposal analysis, contract preparation, and procurement tracking.
• Oversee office logistics, including vehicle management, office maintenance, and supply inventory.
• Maintain accurate asset registry and manage inventory transfers in collaboration with the Technology Specialist.
• Develop and implement safety and security protocols, including regular threat assessments and adherence to organizational policies.
• Coordinate travel logistics for staff, workshops, and meetings, ensuring security and compliance.

Administrative and Financial Support

• Prepare accounts payable documents, manage petty cash, and ensure proper filing for auditing purposes.
• Draft reports, correspondence, and administrative documents as required.
• Organize and coordinate meetings, workshops, and events, including logistics and minute-taking.
• Supervise support staff, such as drivers, and maintain good relationships with suppliers.
• Ensure accurate and timely submission of monthly operational and procurement reports.

Human Resources Management

• Administer payroll, ensuring compliance with labor laws and tax regulations.
• Manage leave records, employee benefits, and staff exit processes, including severance.
• Oversee recruitment processes, including job postings, contract preparation, and new hire onboarding.
• Maintain personnel files and ensure adherence to local laws and organizational policies.
• Handle employee relations issues and support disciplinary measures in collaboration with the HRBP.
• Assist with updating the Employee Handbook and rolling out performance management systems.

IT Helpdesk Support and Management

• Coordinate installation and configuration of server hardware and software for new and existing offices.
• Maintain an inventory of all expire dates for relevant Technology contracts and provide feedback timely to Line Manager on the updates requirements (e.g., internet provider,
• Website hosting, phone company, GPS provider, etc.)
• Assist the Regional IT manager to review the IT tools specifications during the procurement of equipment’s as per policy.
• Proactively identify and communicate IT risks to Regional IT Department
• Escalate system-wide failures and errors to proper contacts to the IT regional team.
• Act as the IT Helpdesk support either on site or remotely depending on the nature of the call, before escalating the matter to the IT regional team.

Qualifications, Skills And Experience

• Bachelor’s Degree in Human Resources Management, Business Administration,
• Accounting, or a related field. A Master’s degree is an advantage.
• 3 years of experience in HR, and operations management.
• Experience in procurement, logistics, or financial administration.
• Strong organizational and multitasking abilities.
• Knowledge of Tanzanian labor laws and HR best practices.
• Proficiency in office software (MS Word, Excel, PowerPoint).
• Excellent written and verbal communication in English and Kiswahili.
• High attention to detail, integrity, and confidentiality.
• Ability to manage cross-functional tasks and collaborate with diverse teams.

Desirable Attributes:

• Proactive problem solver with a learning mindset
• Strong interpersonal and cross-cultural skills.
• Passionate about improving operational systems to support organizational goals.

Core Competencies

• Integrity and Honesty: Upholds ethical standards and confidentiality.
• Teamwork and Collaboration: Works effectively with colleagues at all levels.
• Planning and Time Management: Sets priorities and meets deadlines efficiently.
• Decision Making: Demonstrates sound judgment and effective problem-solving.
• Results Orientation: Maintains focus on delivering high-quality outputs.
• We encourage all qualified individuals who share TechnoServe’s vision of improving the lives of others through proven business solutions to apply.
• With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.
• We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at [email protected] or call +1 202 785 4515.

How to Apply: