Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...
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Product Support Specialist-Payroll Software
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer 
- As part of the Services Team, the Product Support Specialist is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for Prism Workforce Management software. Product Support Specialist independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance.
Responsibilities:
- Lead software implementations for our client's customers, to include overall customer communications, project management, system configuration, testing and training.
- Develop, maintain and track implementation deliverables and milestones
- Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
- Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
- Identify and escalate application defects and priority issues.
- Stay current with system capabilities, including bug fixes and new functionality
- Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)
- Train internal employees and/or customers on our products
Skills and qualifications - Hard and soft skills:
- Functional knowledge of US payroll and time & attendance applications.
- Experience with any payroll software would be ideal.
- Excellent listening, problem solving, and troubleshooting skills
- Ability to communicate and present information effectively with technical as well as non-technical audiences, whether live or in writing.
- Strong technical inclination, and a desire to learn continuously
- Ability to learn and work independently with exceptional attention to detail
- Willingness to collaborate in one-on-one and group settings
- Flexibility, adaptability, and a can-do attitude
Method of Application Interested and qualified? Go to Oasis Outsourcing on www.linkedin.com to apply