CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
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- Contents
- Open Jobs
- Customer Experience Internship
- Junior Claims Assessor - 3 Months Temporary Contract
- Finance Intern
- Payment Operations Intern
- Cloud Engineer - Medior
- Method of Application
- Job TypeContract , Hybrid
- QualificationDiploma
- Experience1 year
- LocationNairobi
- Job FieldCustomer Care  , Internships / Volunteering 
MAIN PURPOSE OF THE INTERNSHIP:
Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are looking for an intern to be part of our customer experience team.
During this time, the intern is expected to learn to confidently and knowledgeably provide the full suite of CarePay customer service offerings (e.g., call inquiries, frontline, and backline customer support) to all parties contacting CarePay via the customer service hotline, social media, and other contact modes.
The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:
- Higher Diploma in a related field
- At least 1 year of experience in Operations or Customer Service
- Strong customer relationship experience
- Solid understanding of customer service and operations
- Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
- Typing skills (at least 30 words per minute preferred)
- Excellent telephone skills
- Excellent conflict resolution skills
- Technical skills (preferably with telephone and order booking systems)
- Excellent communication skills, both spoken and written
- Excellent negotiation and interpersonal skills
- Mental alertness
- Assertiveness
- Job TypeContract , Hybrid
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldMedical / Healthcare 
The Junior Claims Assessor will have the responsibility of ensuring that medical claims are vetted and that they meet the set objectives for a given project. The position will also involve giving detailed reporting on all the general findings from the claims vetted with the aim of improving project outcomes as well as enhancing system functionality.
KEY DUTIES AND RESPONSIBILITIES:
- Verify and analyze all data on claims and ensure these meet the project objectives as well as payer expectations for the various projects.
- To send back simple yet detailed feedback to the provider team where claims do not meet the project expectations.
- To ensure any general trends or inconsistencies noted are reported to the operations and provider teams.
- Timely reassessing of claims re-submitted by the providers, ensuring the queries raised are understood, and following up with the provider team to ensure they are resolved.
- Provide support to the customer call center to address medical queries that have been escalated to CarePay.
- Document and be able to extract, present, or discuss provider practices or disease trends.
- Deliver feedback and training aimed at addressing the trends picked from the claims assessment exercise.
- Mapping generic rules to medical services, procedures, drugs and lab tests.
- Participate in testing and documentation of selected CarePay systems.
- Support with Case Management.
- Perform all other duties as assigned by the supervisor.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
- Degree / Diploma in Nursing or other suitable medical background or other closely related field.
- Good understanding of private and public healthcare delivery.
- Have a strong understanding of medical treatment protocols and cost-effective prescribing habits in relation to market segmentation.
- At least 2 years’ experience in a busy hospital set-up.
- Job TypeContract , Hybrid
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldFinance / Accounting / Audit  , Internships / Volunteering 
MAIN PURPOSE OF THE INTERNSHIP
Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are seeking a motivated and detail-oriented Finance Intern to join our Finance Department. This internship provides an excellent opportunity to gain hands-on experience in various financial processes, including accounts payable, accounts receivable, budgeting, and financial reporting. You will work closely with experienced professionals and contribute to the success of our team while developing your skills and knowledge in a dynamic business environment.
KEY DUTIES AND RESPONSIBILITIES
- Assist with daily accounting tasks, such as invoice processing, data entry, and account reconciliation.
- Support in ensuring efficient, timely and accurate recording and payment processing in Sage 300®
- Support month-end and year-end closing processes.
- Assist in bank reconciliations and supplier reconciliations.
- Assist in preparation of tax schedules.
- Assist in supporting the annual audit by retrieving the sampled documents and preparing schedules.
- Assist in ensuring proper documentation and accounting for travel allowances & reimbursement vouchers and all other supporting documents.
- Assist in the thorough review and verification of purchase transactions, ensuring appropriate purchase order matching, credit terms and adherence to appropriate authorization and budget confirmation and clearance.
- Provide administrative support for financial tasks and contribute to improving internal processes.
- Perform ad-hoc tasks as required by the Finance Department.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in finance, Accounting, Economics, or a related field.
- Proficiency in Microsoft Office, especially Excel (e.g., formulas, pivot tables, and charts).
- Strong verbal and written communication skills.
- Analytical mindset with attention to detail.
KNOWLEDGE AND EXPERIENCE REQUIRED
- Basic understanding of accounting principles and financial concepts.
- Experience with accounting software (e.g., Sage, QuickBooks, SAP or Oracle) is a plus.
- Familiarity with data analysis tools or methods is advantageous.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- A proactive attitude with a willingness to learn and adapt to new challenges.
- Job TypeContract , Hybrid
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldFinance / Accounting / Audit  , Internships / Volunteering 
MAIN PURPOSE OF THE INTERNSHIP
Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are seeking a detail-oriented and highly motivated Payment Operations Intern to join our dynamic team. As a Payment Operations Intern, you will support the Payment Operations department in managing and optimizing payment processes, ensuring accuracy and efficiency in payment transactions, and assisting with various administrative tasks.
KEY DUTIES AND RESPONSIBILITIES
- Assist in timely and accurate processing and reconciling payments and receipts.
- Support the management of payment gateways, ensuring seamless and prompt processing of all transactions.
- Query data from various internal and external databases using database tools such as SQL, Snowflake and Metabase.
- Provide technical and operational support for mobile money wallet-based products operations including Cash Advance and MyHealthFunds. This includes client support to Cash Advance, provider till operations, exit processing, system reconciliations and technical support to CALC users.
- Co-ordinate the implementation of key initiatives across teams.
- Generate, synthesize and analyze reports related to payment activities, presenting findings to internal and external stakeholders while identifying areas for process improvements.
- Track key performance indicators and proactively identify and address areas requiring intervention.
- Monitor and resolve payment discrepancies or issues, coordinating with internal teams and external partners as needed.
- Assist in maintaining and updating payment records, ensuring full compliance with company policies and industry regulations.
- Participate in the development and implementation of new payment processes and tools.
- Provide general administrative support to the Payment Operations team, including data entry, document management and other operational tasks.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES
- Bachelor’s degree in a quantitative field such as Financial Engineering, Actuarial Science, Statistics, Data Analytics, or a related discipline.
- Strong analytical skills with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL; knowledge of Python is a plus.
- Excellent organizational and time-management skills with the ability to handle multiple tasks and meet deadlines.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to work collaboratively in a team environment and independently with minimal supervision.
- Basic understanding of payment processing systems and financial principles is preferred.
- Experience in insurance/healthcare is a plu
- Job TypeHybrid
- QualificationMBA/MSc/MA
- Experience5 years
- LocationNairobi
- Job FieldICT / Computer 
As a cloud engineer you are part of the technical platform team creating, maintaining and developing our infrastructure for running our business and supporting our engineering. As a team you own your backlog and take pride in achieving results. Your main task is to deliver quality solutions for our end users and at the same time keep the platform fit for the future. You guide and coach other team members. Our main technologies are Java, AWS, SQL, Kubernetes, Datadog, Terraform, ArgoCD and Vault. You will be working with a diverse and driven team that prioritizes impact over cutting-edge methods. Yet at the same time you will continuously probe and explore new opportunities and technologies.
MINIMAL QUALIFICATIONS
- MSc in Information Technology, Computer Science, Software Engineering, or related field
- At least 5 years plus relevant cloud engineering experience
- Experienced in AWS, Containers, Kubernetes, GitOps(Argo CD), Terraform, Hash Corp Vault.
- Experience with GitHub or Bitbucket
- Interest in global development and healthcare
- Knowledge in data privacy and protection issues
- Experience with implementation patterns for High Availability, Performance, Scale Out architecture, and Security Architecture.
Method of Application
Use the link(s) below to apply on company website.