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Customer Operations Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
JOB PURPOSE
- Governance within CD organization with strong focus on building long term capabilities while managing daily operational efficiency. CD Excellence is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organization, thus enabling account, field and customer marketing teams to focus on core selling roles
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Alignment with Trade Strategy
- Supports setting the process and contribute to the definition of :
- National Trade Strategy
- Customer Value Assessment
- Trade Terms Structure
- Coordinate Pricing
Business processes & operatingguidelines
- Ensure smooth processes are in place to deliver:
- Retail Strategy
- CBP / CMP
- CD input into S&OP
- Annual negotiation strategy
- OpCo and assortment
- Set up and structure all CD business meetings
- Sales Force Incentives SFI for Field Sales team
Methods, tools, systems & data
- Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
- Customer Hierarchy
- Sales reporting model
- EFOS data
- Support Customer Service
Communication, information, training
- Manage and facilitate internal and external CD communications
- Provide all CD information to Field Sales, other CD roles and other departments
- Identify needs and roll out training programs
- Designs and implements sales incentives model
3rd party management & in-store execution
- Manage contracts and execution of merchandising agencies providing in store
- Execution and data measurement
- Responsible for distribution of POP materials
- Monitor and improve CD Overheads
- Manage CD national and local events
KPIs:
- Field productivity and execution KPIs
- Delivery of CD IT/ analytics capabilities and projects
- Delivery of CD cost savings programs
- OTIF and Training Scores on Learning Calendar
Experiences & Qualifications
- Minimum 2 years experience in Sales in FMCG industry
- B. Comm degree (preferably in Marketing, Business Administration, Financial majors)
- Strong experience in designing and managing processes
- Demonstrated cross-functional team.
- Business and project management experience
Method of Application Interested and qualified? Go to Unilever on careers.unilever.com to apply