Job type: Full-time
Job Description
KEY RESPONSIBILITIES
Growth in business volumes, customer base and wallet share.
Adequacy of personal competence to effectively perform Relationship Management tasks.
Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
Quality of management of customer expectations.
KEY RESULT AREAS
Perspective
Measurement Dimensions
People
Employee satisfaction
Employee retention
Competence development
Customer Focus
Customer satisfaction
Customer base and active accounts growth targets
Customer banking services wallet share
Business Systems & Infrastructure
Productivity or resource utilization standards or benchmarks
Audit ratings
Implementation of capability development and change programs
Financial
Customer deposit targets
Loan & Advance targets
Income (Revenue) targets
COMPETENCE REQUIREMENTS
Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
Sales skills to prospect and close business
Knowledge of Corporate Banking products as well as other relevant products.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
Associate of chartered Institute of Bankers (or equivalent), MBA is an added advantage.
Three years of experience with similar responsibilities
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Job Info
Job Identification
3515
Posting Date
01/21/2025, 03:43 PM
Apply Before
02/04/2025, 03:43 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
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