Careers at Salix Data

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

Read more about this company

• Contents
• Open Jobs
  1. Virtual Assistant
  2. Customer Service Trainee/ Processor
• Method of Application

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience1 - 3 years
• LocationNairobi
• Job FieldCustomer Care&nbsp

Job Description

As a Virtual Assistant, you will be responsible for providing comprehensive administrative support in a digital environment. Your role will encompass a wide range of tasks to ensure smooth operations and effective communication. Key responsibilities include:

• Calendar Management and Scheduling: Efficiently manage calendars, coordinate meetings, and optimize time allocation for clients or team members.
• Communication and Correspondence: Compose and manage professional emails, handle correspondence, and maintain effective communication with clients and stakeholders.
• Project and Task Management: Plan, track, and follow up on tasks and projects, ensuring timely completion and adherence to deadlines.
• Research and Reporting: Conduct market research, compile data, and create comprehensive reports to support decision-making processes.
• Client Relations: Address inquiries, resolve issues, and maintain positive client relationships through prompt and professional communication.
• Social Media Management: Develop and implement social media strategies, create engaging content, and monitor online presence across various platforms.
• Financial Administration: Manage expenses, prepare invoices, and assist in the creation of financial reports as required.
• Diverse Task Handling: Adapt to various client needs, which may include travel planning, presentation preparation, and vendor management.

This position requires a high level of adaptability and the ability to manage multiple responsibilities efficiently in a remote work environment.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field is required.
• Minimum of 1-3 years of professional experience in an administrative, executive assistant, or customer support role. Remote work experience is highly advantageous.
• Demonstrated proficiency in MS Office suite, Google Workspace, Zoom, Slack, CRM tools, and project management platforms such as Asana or Trello.
• Exceptional verbal and written English communication skills, with the ability to maintain a professional demeanor at all times.
• Proven capability to efficiently manage multiple tasks across different time zones, demonstrating strong organizational skills.
• Demonstrated ability to anticipate needs, take ownership of tasks, and proactively provide solutions in a fast-paced environment.
• Strict adherence to confidentiality protocols and the ability to handle sensitive information with the utmost professionalism.

• Job TypeContract
• QualificationBA/BSc/HND
• Experience
• LocationNairobi
• Job FieldCustomer Care&nbsp , Graduate Jobs&nbsp

Job Description

During Training (6-8 Weeks of Customer Service Training):

• Master customer service best practices and company policies.
• Develop proficiency in call handling techniques and troubleshooting procedures.
• Participate in customer interaction simulations to enhance practical skills.
• Improve communication and problem-solving abilities through structured role-playing exercises.
• Attend daily training sessions and team meetings to track progress and receive feedback.
• Gain expertise in customer service software, CRM tools, and phone systems.
• Complete trainer-assigned tasks and practical challenges.
• Adhere to training guidelines, maintain excellent attendance, and meet performance benchmarks.

Upon Employment:

• Consistently deliver high-quality customer service through phone calls and web-based interactions, maintaining integrity and ethical standards.
• Efficiently complete assigned tasks and proactively seek additional responsibilities.
• Strictly follow processing guidelines, incorporate Quality Control feedback, and minimize errors.
• Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.
• Promptly communicate any attendance issues to the Team Leader.
• Participate in shadowing sessions to assist in training new team members.
• Attend all company and project-related meetings as required.
• Be prepared to undertake additional tasks as assigned by the Team Leader.

Requirements:

• Location: Must be living or willing to relocate to Naivasha Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to Racecourse), or Waiyaki Way (up to Mountain View)
• Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).
• Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 8 and above or iOS version 8 and above).
• Training Duration: 6-8 weeks (Stipends are provided at the end of the month).
• Employment Type: Full-time upon successful completion of training
• Shift: EST Shift – 3:00 PM to 12:00 AM, Monday to Friday (including public holidays in Kenya)

Qualifications

• Possession of a Degree, Diploma, or Certificate from an accredited institution is mandatory.
• Prior customer service experience, while advantageous, is not a prerequisite for this position.
• Bilingual capability in English and Spanish is highly valued and will be considered a significant asset.
• Demonstrable excellence in both verbal and written English communication is essential.
• Superior problem-solving skills and the ability to practice active listening are critical for this role.
• A demonstrated commitment to continuous learning, adaptability, and the application of constructive feedback is required throughout the training period and subsequent employment.
• The capacity to effectively manage multiple tasks simultaneously and excel in a high-pressure, fast-paced environment is crucial.
• Demonstrated competence in utilizing CRM systems, managing email communications, and operating call-handling equipment is essential.
• Adherence to the highest standards of ethics, empathy, and customer service orientation is non-negotiable.
• An impeccable record of attendance and punctuality is required, both during the training phase and throughout employment.

Method of Application

Use the link(s) below to apply on company website.