Airport Concierge and Lounge Supervisor Job Opportunity at Asilia lodges
Airport Concierge and Lounge Supervisor Job Opportunity at Asilia lodges
Description
Company Name : Asilia Lodges and Camps Ltd
Position : Airport Concierge and Lounge Supervisor
Department : Field Operations
Reports to :Field Operations Manager
Asilia lodges and Camps Ltd is looking for a Competent and hardworking Tanzanian to fill a position of Airport Concierge and Lounge Supervisor. We are looking for a person who is competent in Hosting and Service delivery with a strong combination of Leadership, Decision-making and a very good broad knowledge culture and General operations tourism industry.
This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!
DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS
Daily Duties
Guest Arrival & Check-In:
- Welcome guests upon arrival, assist with luggage, and ensure smooth flight check-in processes.
- Provide a friendly and professional first impression to all guests.
- Hosting & Transit Assistance:
- Host guests in the lounge, ensuring they are comfortable while waiting for their flights.
- Support transit guests by guiding them to connecting flights and assisting with any needs.
Lounge Management:
- Ensure the lounge is clean, organized, and well-stocked with amenities like refreshments and reading materials.
- Report any maintenance or repair issues promptly.
- Flight Coordination:
- Communicate guest flight details, including arrivals and departures, with relevant camps and operational teams.
- Liaise with airline representatives to address flight-related needs.
Flight Bookings:
- Book and confirm flights for staff traveling to/from camps or other destinations.
Compile and reconcile all staff and management flight bookings, submitting reports to the finance department
Transfer Assistance:
- Arrange and confirm transfer bookings for guests and staff to/from the airport, ensuring smooth logistics.
Operational Support:
- Assist in field operations and administrative duties during low seasons or as needed.
Provide backup support for operational emergencies and guest-related concerns.
Requirements
- Must be fluent in English (other languages will be added an advantage)
Strong multi-tasking skills
- Excellent organizational skills and Punctual
- Commitment to a high level of customer service
- Minimum of a Diploma in Hospitality, Tourism, or related field.
- Proven experience in guest relations, concierge services, or airport management (2- 3 years).
- Previous experience in luxury tourism/hospitality is highly desirable.
- Ability to handle sensitive matters with efficiency and discretion
- Age limit 28-35yrs.
Skills and Competencies
Hosting Skills
- Warm and professional demeanor to welcome and engage guests.
Organizational Abilities
- Efficiently manage schedules, itineraries, and multiple tasks.
Problem-Solving Skills
- Quickly resolve guest issues with a calm and solution-oriented approach.
Cultural Awareness
- Sensitivity to and understanding of diverse guest backgrounds.
Technical Knowledge
- Familiarity with airport logistics, travel itineraries, and basic computer systems.
Languages
- Fluency in English and Swahili; additional languages are a bonus.
Interpersonal Communication
- Excellent communication skills to interact effectively with guests and teams.
Attention to Detail
- Ensuring a seamless guest experience by anticipating their needs.
Time Management
- Ability to prioritize and handle multiple responsibilities under pressure.
How to Apply :
If you meet the requirements and interested in this exciting opportunity, please send your cover letter and resume in only one Pdf document not later than 28th January 2025 to [email protected].
Only shortlisted candidates will be contacted
Hard copy or Hand delivery will not be considered
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